Student Hub

The UNM CRM enables a better experience for all constituencies and fosters strong connections.

UNM 2040 Goal #2

STUDENT EXPERIENCE AND EDUCATIONAL INNOVATION:

Transform the educational experience by creating supportive, intellectually challenging, exciting, diverse and joyful learning environments both inside and outside of the classroom to ensure the lifelong success, upward social mobility, and engagement of all learners. Through the education of people, our University will contribute to the growth of societies in New Mexico and across the globe

UNM Strategic Framework pdf.

Project Overview

In partnership with the Office of the Provost and other key departments across campus, design, develop and implement a dynamic system that provides engagement, support and communication for UNM Students and support to administrative processes and services.

To facilitate student academic achievement, wellness, and engagement through adoption of a CRM strategy that will allow student support team coordination, distribute team roles and responsibilities effectively, channel communications with the student and among team members, and enhance the student’s experience of belonging, access, and opportunity at UNM. 

Office Hours

To speak directly with the project team, visit us at the bi-weekly office hours on Microsoft Teams every other Wednesday at 3:00 - 4:00 pm Mountain Time. Join us here.

Roadmap

UNM has purchased Salesforce Education Cloud, an advanced Constituent Relationship Management (CRM) platform that is tailored specifically towards educational institutions. The system includes features essential to supporting advisement communications, scheduling, and streamlining recruitment and admissions processes. It includes functionality that enables users to manage engagements into a single, cohesive platform aligning us with 2040 Goal #2 of improving the overall experience for students and the UNM staff who support them through their academic journey.  

Our approach to this project involves an active roadmap detailing the project’s progression.  This roadmap outlines the sequencing and rollout priorities based on these conditions: 

• Standard functionality available in Salesforce Education Cloud 
• High level UNM priorities with some level of custom development 
• Lower level UNM interests that enhance or expand initial customization